Use case: Contracting deposits or other financial products
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Agent initiates conversation for change of ownership and the customer agrees to finalize the ownership change process via WhatsApp (OPT - IN).
The Initial Holder provides consent for identity validation and completes the identification using the OCR component.
E-mail is requested and the cell phone is verified with an OTP code.
The change of owner authorization is submitted with the data provided.
The Initial Holder reviews and signs the Change of Service Holder Authorization form.
It is announced that the new owner will be contacted to verify his identity and sign the pending documents.
The bank deposit contract is presented and confirmation is requested through a read code.
Copies of the stamped documentation are provided.
