On November 22nd, the Gala of the Excellence Awards Customer Relationship 2023, organized by the AEERC (Spanish Association of Customer Relationship Experts), iFAES and Izo. This event was held within the framework of Expo Relación Cliente and brought together more than 550 industry experts from leading national companies, outsourcing and technology providers.
During his speech, José Francisco Rodríguez, president of the AEERC, emphasized that “the sector continues to lay the foundations to consolidate a profitable and sustainable business, putting the consumer at the center and with innovation as the key to achieve this”. For her part, María Luisa Merino, Manager of the AEERC, spoke of excellence and innovation, highlighting that “this year has been, without a doubt, the year of consolidation in the development of automation (RPA’s) from two points of view: efficiency improvement and CX improvement; the implementation of the ‘data culture'”.
Customer Relationship Excellence Award for Best Technological Innovation Project
It has been a very competitive year, in which our client ENDESA has managed to win the“Customer Relationship Excellence Award for the Best Technological Innovation Project” in the Strategic Awards category.
The award winning project includes a double nomination for the innovation and results obtained by Endesa in the implementation of the DIGITEL TS Certified WhatsApp solution for its eProcurement processes and the Veridas Voiceprint Identification.
Among the main benefits of the project, the reduction of the sales process management time, the increase in the contracting rate and the customer experience and satisfaction have been especially valued.
All our thanks to ENDESA for trusting us and congratulations to the DIGITEL TS team for making this achievement possible.
