Utilities

In today’s business landscape, marked by increasing digitalization, the top priority is to ensure customer experience and safety. Utilities companies face the challenge of modernizing and digitizing their processes to provide a seamless and secure experience. Discover how our solutions are leading this transformation by optimizing processes, ensuring regulatory compliance (Digital Onboarding being an example), with full legal certainty and service quality.

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Our solutions for the Utilities Sector

Stay ahead of market demands using our solutions designed for the Utilities sector. Enhance operational efficiency and improve interaction with your customers by implementing quality digital services. Our solutions certify the entire transaction lifecycle between both parties, fully digital and with full legal security.

Consent Management
Certified Contracting
Services via WhatsApp Platform
Certified Notification
Certified Communication
Certified SMS
Certified Email
Fraud Prevention Services Open Gateway

Discover how our Certified Electronic Contracting solution via WhatsApp has transformed the way multinational corporations manage their contracting processes. With the deployment of this WhatsApp Platform channel, we have achieved very relevant results for our clients:

"Direct increase in contract closures. Signing rate over 98%."

"Improved user experience. Our process designed for a single channel has achieved 95% satisfaction among our customers, according to surveys conducted by the Madison Group.''

"70% reduction in the TMO of sales teams associated with the contract closures. Additionally, the average signing time with WhatsApp is less than 3 minutes."

• "The complete functionality of the contracting process enables the signing of consents and contracts in a single process, reducing costs and sales drop using a single channel."

Multi Channels

At DIGITEL TS, we expand business options by offering services across different customer communication channels: digital, telephone, and physical, focusing on maximizing contactability and providing a wide and diverse range of options to adapt to the specific needs of our clients in this sector.

At DIGITEL TS, we implement solutions where we combine all channels based on ease of contact with the customer. We prioritize the WhatsApp channel, complemented by others such as email and SMS due to their high market penetration.

Multi Services

Our Utilities portfolio encompasses a wide variety of services on solutions designed to meet all the needs of our clients. From identification for fraud prevention and assurance of regulatory and probative compliance, to digital consent management, sending certified communications, or electronic contracting. ent, the sending of certified communications or electronic contracting. We design specific actions for tariff renewal or early recovery; we strive to offer a comprehensive offer that ensures the satisfaction and trust of those who trust us.