Use Case: Incident Management

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Use Case: Incident Management

Sending SMS

Sending a link via SMS to access the company's official WhatsApp channel.

Starting point on WhatsApp process

Access to the WhatsApp channel where clients can consult their pending documentation.

Acceptance of Communications and Privacy Policy

The customer is asked if he/she accepts to receive communications via WhatsApp and the company's privacy policy.

Pending documentation

Consultation and request of pending documents so that the client can attach them.

Uploading of pending documentation

Uploading of the pending documentation in the certified web component to update all information provided by the client.

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